You can use your mobile ticket or printed ticket as long as QR is present. You can also add your ticket to Apple Wallet if you have an iOS device (see confirmation email).

Yes. IDs will be checked by security and also checked by admission. Ensure name matches on ticket.

Everyone needs an ID for security, although only ticket holder's name must match ticket for group admission. Everyone must be present.

In your confirmation email, click on change details.

Secret location will be in your confirmation email.

We will only accept requests made prior to December 27 2016 11:59PM PST. Please send refund requests to [email protected] with full name(s) on ticket(s).